kitsyport Return & Refund Policy

Last Updated: July 16, 2026

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Overview

Your satisfaction is the foundation of everything we do at kitsyport. We take pride in the freshness of our grocery selections and the quality craftsmanship of our kitchenware, and we want you to feel confident every time you order from us. Should your purchase ever fall short of your expectations, our team is ready to guide you through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health requirements, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and goods with a short shelf life) cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised during transit, you qualify for an immediate full refund or a free replacement (a clear photo showing the issue is required within 48 hours of delivery).

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Non-Returnable Items

The categories listed below cannot be returned under any circumstances:

• Clearance and final sale items (explicitly labeled "Final Sale" during checkout);
• Goods that have been opened, used, or partially consumed (except where defective or spoiled on arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Merchandise harmed by improper storage, mishandling, or failure to observe the product's care instructions on the customer's part;
• Return requests submitted beyond the 30-day window without prior written approval from kitsyport.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. For damaged or spoiled products, please attach clear photographs of the problem and the packaging.
2. Receive RMA & Instructions: Our team will evaluate your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully place the item(s) in protective packaging. Mark your RMA number clearly on the outside of the shipping box (avoid writing directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping service, addressed to the return address included in your RMA email.

Please note: Packages returned without a valid, pre-approved RMA number may face significant processing delays or be rejected upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued back to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a kitsyport error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly provide a full refund or ship a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about a return, the status of a refund, or our return procedures, please contact our support team directly:

• Official Business Name: kitsyport
• Customer Support Email: [email protected]
• Customer Support Phone: 16128076239
• Physical Business & Return Address: 12923 Glenhurst Ave, Burnsville, MN 55337, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST